Frequently Asked Legal Questions
If a deposit via DANA, OVO, GoPay or QRIS doesn't reach your account within the stated timeframe, or if a withdrawal was rejected, contact our support team with your transaction ID. We investigate within 48 hours and either credit your account or provide a detailed explanation.
Yes. You can request temporary suspension (pause for days or weeks) or permanent closure anytime in your account settings. Temporary suspensions are reversible; permanent closure deletes your account after a 30-day cooling-off period.
Only you and our support staff (when you contact us) can access your account details. We do not share your personal information with third parties except payment processors required to complete DANA, OVO, GoPay or QRIS transactions.
Your account balance remains yours indefinitely. Withdraw whenever you choose; funds clear to your linked DANA, OVO, GoPay or QRIS account within one business day of verification. No expiry date applies to your balance.
During registration we collect your name, email, phone, date of birth and payment details. We use this to verify your identity, process deposits and withdrawals, and comply with local financial regulations. You control how we contact you.
No. We do not sell or lease your personal data to advertisers, data brokers or marketing firms. We share payment information only with DANA, OVO, GoPay and QRIS providers to complete transactions you initiate.
We may temporarily limit your account if we detect unusual activity (very high volumes, repeated failed withdrawals, or suspected fraud). We notify you by email and offer a chance to verify your identity. Permanent suspensions are rare and only follow serious violations of our terms.
